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Access and Password Guides

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Changes to the Password Reset Period

Enhanced security and less frequent password changes are coming soon. To boost our security and minimise the hassle of frequent password changes, we are extending the password reset period from three months to 12 months, starting 30 May 2025.

What you need to do:

  • Password Length Increase - From Monday 1 March, all staff will be asked to update their passwords from 12 characters to 15 characters. This small change will make a big difference in our security.
  • Transition Period - Once everyone has updated their passwords (by 30 May 2025), the reset interval will officially change to 12 months.

There are 3 Ways to Change Your Password While Working Remotely

  1. Using the CGD My Password App on a CGD Mobile Device
  2. Changing Your Password Using a Council Mobile Device
  3. Using the Office 365 Portal

Full instructions below.