IT Service Desk Call Queue - How to

To find the ITServiceDesk call queue in Microsoft Teams (now called ‘CQ-ITServiceDesk’), please follow these instructions.

• Open Microsoft Teams
• In the search bar at the top of Teams, type in ‘itserv’ and press enter
• Click on the People tab
• You will then see CQ-ITServiceDesk

To call IT, please use CQ-ITServiceDesk and not call staff in IT directly.