We are thrilled to announce a major leap forward in our Digital Transformation journey. Council has officially appointed Corporate Systems Services (CSS) to lead the development of our ERP Business Case, a milestone many of us have been eagerly anticipating.
Why This Matters?
ERP is the powerhouse behind our core business operations including finance, HR, asset management, customer relationships and more. With CSS on board, we are diving deep into a full review of Council’s current systems to assess how well they serve us today and how they will support us tomorrow. This review will shape the business case for a potential upgrade or replacement of our ERP platform. Big things are coming!
Staff Briefing Sessions
To launch this exciting project, CSS hosted two dynamic briefing sessions for key stakeholders in May.
Staff insights and involvement are crucial to the success of this project. For any questions, contact our Digital and Data Transformation Lead, Paul Winnell.
Why is Council looking for an ERP?
Watch staff briefing session
Frequently asked Question about the Project
What is an ERP?
An ERP (Enterprise Resource Planning) system is software organisations use to manage and integrate core business operations.
What systems are included in an ERP?
The following are core systems that are normally included in an ERP. It should be noted that implementation occurs in phases. The order of implementation is also dependent on business requirements.
Module | What it Covers |
| Finance and Procurement | Budgeting, payments, reporting, and purchasing |
| HR and Payroll | Employee records, leave, training, and pay |
| Customer Servies (CRM) | Service requests, complaints, and resident interactions |
| Asset and Property Management | Tracking and maintaining Council assets |
| Records Management | Secure document storage and compliance with PROV standards |
| Planning and Building | Lodgement, referrals, and regulatory workflows |
| Reporting and Analytics | Dashboards and data insights for decision-making |
| Integration and Data Management | Data migration, APIs, and system connections |
| Security and Compliance | Privacy, cybersecurity, and regulatory standards |
| Community Engagement | Online services and self-service tools for residents |
Are we purchasing anything yet?
Not yet. Council is only developing the business case at this stage.
The business case will help understand what features and functions are needed for a new ERP system and will consider potential solutions available in the market to meet these requirements.
The business case will need to be reviewed by the Executive Team and Councillors before any purchasing decisions are made.
Who is helping Council develop the business case?
Council has engaged CSS (Corporate Strategic Solutions) to assist with:
- Running workshops to understand staff needs
- Preparing specifications for departments to review
- Conducting a gap analysis of current systems
- Developing and presenting the business case to Council
- Scanning the market for suitable ERP solutions
How long will the ERP project take?
Approval of the business case and solution may take 6 to 8 months or more.
This includes staff consultation, gap analysis, a market scan, and finalising the business case for review.
A high-level timeline is provided below.
Task | Timeline |
Initial briefing and mobilisation | 27 and 28 May 2025 |
Scoping and document review | June 2025 |
Consultation - Core System SMEs | June - July 2025 |
Gap analysis and market scan | July 2025 |
Business case and presentation | August 2025 |
What about systems that aren’t included in the ERP?
If you currently use systems that aren’t part of the ERP scope, we’d love to hear from you.
Understanding how these tools support your work helps us identify integration needs or potential gaps. Please contact us at ERP@cgd.vic.gov.au so we can include your input in the broader analysis.
Staff engagement and feedback
I haven’t been invited to a workshop. Can I still contribute?
Yes. Please contact us at ERP@cgd.vic.gov.au with all questions and feedback.
How do I raise concerns about systems I use?
Email ERP@cgd.vic.gov.au to share your feedback. It will be included in the gap analysis.
Who can I contact for more information?
Stay informed via The Source and the Digital Transformation Teams Channel. You can also email ERP@cgd.vic.gov.au for more information.