Staff Satisfaction Survey

We ask our people to participate in our pulse survey so we can measure our progress over time, as well as compare ourselves to other Councils. By sharing your thoughts on the questions, you will contribute to practical changes that improve our workplace and ways of working. 

The survey opens on Monday 18 November and closes Sunday 1 December.

You will receive an email on Monday 18 November with a link to take the survey. The email will come from our external survey partner, McArthur Talent Agencies. 

The email will include a link to the survey. The survey will only take you 1-2 minutes to complete and is completely confidential. 

All responses and comments are totally confidential. For example, free-text comments are aggregated and cannot be attributed to an individual or their department.  

Managers only get reports at a Department level if at least 12 people in their Department complete the survey. The results won’t be broken down by Banding of staff, or other demographic features. Great care is taken to ensure no-one can be ‘re-identified’ from their answers.  

By sharing your thoughts via the survey you will contribute to practical changes that improve our workplace and ways of working. 

There are many examples of changes we have made or are making as a direct result of what you have told us in previous surveys. 

For example:  

• Our CEO recently announced the new ‘Walk in My Shoes’ program that will see her and the Executive Team joining frontline teams for short sessions to listen and learn up close about your work. That’s because you told the Executive you wanted to see and hear more from them and wanted them to better understand what you do. 

• City Futures is making sure its leadership is much more visible and connected to the wider team based on survey feedback. This includes the Director Sanjay Manivasagasivam coming along to all City Futures team meetings at least once every two months to hear what you have to say, and Deputy Director David Fice is now at the Operations Centre at least one day every week. 

• Community Strengthening is reviewing how it can improve staff recognition, especially for those team members who work alone out in the community. 

• Corporate Development is now having division-wide meetings every six weeks following survey feedback and Connect and Share sessions designed to strengthen relationships and knowledge within the Directorate.  

• In IT, as a result of survey feedback, there’s is work underway to enhance digital capability, innovation and foster a culture of continuous learning 

• For Strategic Growth and Advocacy communications and connections are being improved with a weekly shared outline of the main priorities for the week and a planning day this month to look forward into 2025. 

You can see what the Staff Satisfaction Survey covers and previous results below.

What we ask in the survey is along the following lines: 

• Do you know what is expected of you at work? 

• Do you receive recognition for doing good work? 

• Are you happy with the communication from the executive team? 

• Is your team committed to doing good work? 

• Are you happy about your future at the City of Greater Dandenong? 

• Is your work environment safe? 

• Do you have the tools and resources to do your job? 

• How likely survey respondents are to recommend CGD as a great place to work? 

Our survey partner McArthur will send you a prompt every day until you complete the survey. Once you have done the survey you won’t receive any more reminders. It will only take you 1-2 minutes to do and is completely confidential.

The survey closes on Sunday 1 December.
 

Our survey partner McArthur will send you a new link every day until you complete the survey, so just wait a day for the replacement link. Once you have done the survey you won’t receive any more reminders. It will only take you 1-2 minutes to do and is completely confidential.

The survey closes on Sunday 1 December.